At Root and Craft, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Root & Craft (“we”, “us”, or “our”) collects, uses, stores and protects your information when you visit rootandcraft.com, place an order, submit an enquiry, request a bulk or corporate quotation, contact us, or otherwise interact with our website and services.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.
When you place an order, create an account, submit an enquiry, request a quotation, contact us or use certain features of our website, we may collect information such as:
We only request information that is reasonably required to provide our products and services or respond to your enquiry.
Root & Craft provides bulk ordering, corporate gifting, personalised products and custom packaging services.
When you submit a bulk or corporate enquiry, we may collect additional information including:
We use this information to understand your requirements, prepare quotations, recommend suitable products, communicate regarding samples or approvals and fulfil confirmed orders.
For personalised, branded or corporate orders, you may provide us with files or materials such as:
These materials are used for purposes such as preparing mock-ups, samples, printing, engraving, packaging and fulfilling your custom order.
We may share these materials with our authorised production, printing, engraving or packaging partners where necessary to fulfil your order.
When you make a payment through our website, your transaction may be processed by a third-party payment gateway or financial service provider.
Depending on the payment method, payment information may include:
Your payment provider's own privacy policy and terms may also apply to the processing of your payment information.
When you browse our website, certain technical information may be collected automatically. This may include:
This information helps us understand how visitors use our website, identify technical problems and improve website performance and user experience.
Our website may use cookies and similar technologies to provide and improve website functionality. Cookies are small files stored on your device that may help us:
Some cookies may be necessary for the website to function correctly, while others may be used for analytics or marketing purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
We may use the information we collect to:
We do not use personal information for purposes unrelated to our business without an appropriate basis.
We may share limited personal information with third parties where necessary to operate our business and provide our services. These may include:
We may provide your name, phone number, delivery address and other necessary order information to courier and logistics partners so that your order can be delivered.
Payment and transaction information may be processed by payment gateways, banks and other financial service providers.
For customised or bulk orders, necessary information, logos or artwork may be provided to printing, engraving, packaging, manufacturing or other fulfilment partners.
We may use hosting, email, analytics, security, communication and other technology providers to operate and maintain our website and services.
Information may be shared with accountants, legal advisers, government authorities or other parties where reasonably necessary or required by law.
To fulfil an order, we may share necessary information with courier, shipping and logistics providers. This may include:
Courier companies may use this information to deliver your order, provide tracking notifications or contact you regarding delivery. Their handling of information may also be subject to their respective privacy policies.
If you subscribe to our updates, request information or otherwise consent to receive promotional communications, we may contact you regarding:
You may opt out of promotional communications at any time by using an unsubscribe option where available or by contacting us.
If you provide your phone number or email address while placing an order or submitting an enquiry, we may use those contact details to communicate with you regarding your request. This may include communication through:
For example, we may contact you regarding an order, quotation, customisation approval, delivery update, payment, sample or customer-support request.
Promotional communication will be handled in accordance with applicable requirements and your communication preferences.
We take reasonable administrative, technical and organisational measures to protect personal information from:
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, taxation, dispute-resolution or legal purposes.
For example, information relating to completed transactions may be retained where necessary for:
Files supplied for customisation may also be retained for a reasonable period to facilitate repeat orders or resolve production-related issues, unless deletion is requested and we are not required to retain them.
Subject to applicable law, you may contact us to:
Some information may need to be retained where required for legal, taxation, accounting, fraud-prevention or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided at the end of this policy.
Our website may contain links to third-party websites, platforms or services. Root & Craft is not responsible for the privacy practices, security or content of third-party websites.
When you leave our website and visit another website, we recommend reviewing that website's privacy policy before providing personal information.
Root & Craft may maintain profiles on social-media platforms. If you interact with us through a social-media platform, information relating to your interaction may also be processed by that platform according to its own privacy policy.
Information that you make publicly available through social media may be visible to other users.
Our website and products are intended for general consumers and are not designed specifically to collect personal information from children.
We do not knowingly seek to collect personal information from children without appropriate authorisation where required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
If Root & Craft undergoes a merger, restructuring, acquisition, transfer of business assets or similar business transaction, information held by us may be transferred as part of that transaction, subject to applicable legal requirements.
We may disclose personal information where reasonably necessary to:
We may update this Privacy Policy from time to time to reflect changes in our website, products, business practices, technology or applicable requirements.
When we make changes, the revised policy will be published on this page and the “Last Updated” date may be changed accordingly.
We encourage users to review this Privacy Policy periodically.
If you have any questions, requests or concerns regarding this Privacy Policy or the way Root & Craft handles personal information, please contact us:
Website: rootandcraft.com
Email: info@rootandcraft.com
Phone: +91 922-016-9399
Address: Root & Craft, Rohini Sector 22, Northwest Delhi - 110086
From corporate gifting to festive hampers — we handcraft every piece with care. Tell us what you need and we'll get back within 24 hours.
